Frequently Asked Questions
Who are Resolvecall?
Resolvecall is a professional credit management company regulated by the Financial Conduct Authority (FCA).
Based in Paisley, we work on behalf of some of the UK’s most well-known financial institutions to support customers in resolving outstanding accounts.
Why are Resolvecall contacting me?
We’ve been asked by our client to get in touch with you regarding an account that requires attention.
Our role is to work with you in a fair and understanding way, helping to reach a resolution that suits your individual circumstances.
Why should I contact Resolvecall?
Speaking with us gives you the chance to take control of your account. Our experienced team is here to understand your situation and provide support without judgement.
We’ll work with you to explore the most appropriate options available and guide you through the process.
You can also manage your account securely online at your convenience.
Can I authorise someone else to speak on my behalf?
Yes, you can. If you’d prefer someone else to speak with us, we’ll just need your consent first.
This can be provided verbally or in writing. Once authorised, we’ll deal with your nominated person with the same care and confidentiality as we would with you directly.
What if I think there’s been a mistake?
If you believe we’ve contacted you in error, or that the details we hold may be incorrect, please get in touch straight away. We’ll review the information and investigate further with our client where necessary. We're here to help clarify and correct any concerns.
What should I do if I believe I’ve already paid this?
If you believe the account has already been paid or settled, please let us know. We’ll check the details and work with our client to investigate. If proof of payment is needed, we’ll guide you through what we require to resolve the matter.
What if I’m getting help from a debt charity?
If you’re receiving support from a debt charity or financial adviser, that’s absolutely fine. We’re happy to speak with them directly if you’ve authorised them to act on your behalf. Just let us know, and we’ll work with them to support you.
How can Resolvecall help?
Our trained Field Agents and Customer Support Team are here to listen and help. We’ll take time to understand your personal circumstances and explain your options clearly. Whether you need flexibility or advice, we’ll work with you to find a practical and fair solution.
What options do I have?
We offer a range of flexible payment methods to suit your needs. This includes one-off payments, regular instalments by direct debit, standing orders, card payments, bank transfers, or payments by cheque or postal order. Our team will help you find the right approach for your situation.
Has Resolvecall bought this debt?
No, we do not purchase debts. We are acting on behalf of the organisation that owns the account. They’ve asked us to contact you and work with you to reach a fair resolution.
Can you contact me if this debt is over 6 years old?
In England and Wales, an account may become “Statute Barred” if there has been no payment or written acknowledgement for over six years. While this means legal enforcement through the courts may not be possible, the balance can still be pursued, and we are legally allowed to contact you to discuss a potential resolution.
Is my information safe with Resolvecall?
Yes. We take data protection very seriously. Resolvecall is registered with the Information Commissioner’s Office (ICO), and we operate in full compliance with the Data Protection Act and UK GDPR. Your personal information is stored securely and used only for the purpose of resolving your account.
How do I contact Resolvecall?
You can get in touch using any of the following methods:
Phone:
0141 212 8500
International Calls:
+ 44 141 212 8500
Address: 1 Smithhill Street, Paisley, PA1 1EB
Online: Login to the customer portal to manage your account or send us a message securely
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